PromptTrainSupport
Contact us
Email [email protected]. Tell us which phone and iOS version you use and what happened, and add a screenshot if you can. We read everything.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, then choose PromptTrain and cancel. You keep Plus until the end of the period you have paid for. Deleting the app or your PromptTrain account does not cancel it.
How do I ask for a refund?
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com and choose the purchase.
I subscribed but Plus is not showing.
Open the subscription screen in the app and tap Restore purchases. Make sure you are signed in to the same PromptTrain account you used to subscribe. If it still does not show, email us.
How do I delete my account and data?
In the app, open the account section in settings and choose Delete account. Cancel any subscription first, because deleting your account does not stop Apple billing you. What is deleted and what we keep is explained in the Privacy Policy.
How do I stop Apple Health or notifications?
Use the iOS Settings app. Health access is under Health, then Data Access and Devices. Notifications are under Notifications, then PromptTrain.
The equipment scan got my gym wrong.
You can edit the equipment list for any gym by hand. Clear, well-lit photos of each area give the best results.
I think an exercise or demo is wrong.
Please tell us the exercise name and what looks wrong. If a movement hurts, stop doing it and speak to a medical professional. See the terms for our fitness disclaimer.